Mobile App Privacy
Your privacy settings sync across web and mobile. Data collected in the app follows the same encryption and retention rules as the desktop lobby.
LEGAL REFERENCE
Your Privacy Matters to Us
We built kingkongbola around your account security and data protection. Every transaction through DANA, OVO, GoPay and QRIS is encrypted. Your personal information stays private, and we're transparent...
Data EncryptedQRIS SecureAccount ProtectedPayment SafePrivacy First
How We Handle Your Information
kingkongbola collects account details, payment information and gameplay history to deliver your lobby experience, process withdrawals and comply with local regulations in supported regions. We do not sell your data to third parties. Your DANA, OVO, GoPay and QRIS transactions are processed through encrypted channels. We retain your information only as long as your account is active, plus the period required by
Indonesian law. You can request access to or deletion of your personal data by contacting our support team.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
HELP CHANNELS
Privacy Questions? Reach Out
Email Support
Send privacy inquiries to our data protection team. We respond within 48 hours with clarification on how your information is used and stored.
Live Chat
Chat with our support agents during business hours. They can walk you through your account privacy settings and data access options.
Account Settings
Manage your privacy preferences directly in your account dashboard. Update communication settings, review login history and control data sharing.
PLATFORM TRUST SIGNALS
Privacy Standards We Follow
Encryption Standard
All data in transit uses TLS 1.2 or higher. Payment details and account credentials are encrypted at rest using AES-256 protocols.
Regular Audits
We conduct quarterly security reviews and penetration testing to identify and patch vulnerabilities before they affect your account.
Payment Compliance
DANA, OVO, GoPay and QRIS transactions comply with Bank Indonesia and OJK guidelines for consumer data protection and fraud prevention.
Access Controls
Only authorized staff can view your personal information. We use role-based access and multi-factor authentication for internal systems.
Incident Response
If a data breach occurs, we notify affected users within 72 hours and provide guidance on account security steps to take immediately.
Third-Party Vendors
Any vendor handling your data signs a data processing agreement. We audit their security practices annually and require the same encryption standards.
BENCHMARKED
Consistency Across Our Platform
Sportsbook Data
Betting history and account balance are protected with the same encryption as casino tables. We don't share your wagers with third-party analytics firms.
Slot Lobby Access
Slot play history is logged for your account security and withdrawal verification. We don't use it for external marketing without your consent.
Live Dealer Sessions
Live table sessions are recorded for dispute resolution only. Recordings are deleted after 90 days unless a dispute is under review.
Payment Method Storage
DANA, OVO, GoPay and QRIS details are tokenized. We never store full payment credentials on our servers; only your payment provider does.
Account Closure
When you close your account, personal data is anonymized within 30 days. Transaction records for tax compliance are retained per Indonesian law.
Cookie & Tracking
We use cookies to remember your login and language preference. Analytics cookies track page performance only; we don't build profiles for ad targeting.
What Privacy Means for Your Account
Secure Login
Two-factor authentication is available for all accounts. Your password is hashed with bcrypt; we never store it in plain text.
Transaction Logs
Every deposit and withdrawal is logged with timestamp and IP address. You can review your full transaction history in account settings anytime.
Data Portability
Request a copy of your personal data in machine-readable format. We'll deliver it within 14 days so you can move it to another platform if needed.
Cookie Control
Manage which cookies we set on your device. Disable analytics cookies while keeping essential ones for login and account functionality.
Email Preferences
Unsubscribe from promotional emails in one click. We'll keep sending account alerts and withdrawal confirmations; those are essential.
Right to Deletion
Request account deletion and we'll remove your personal data within 30 days, except records required by Indonesian tax and anti-money-laundering law.
Privacy Policy Questions
We retain your account data while your account is active. After closure, personal information is deleted within 30 days. Transaction records for tax compliance are kept per Indonesian law requirements, typically 5–7 years.
We share only the minimum required to process your payment: your account ID and transaction amount. Payment providers handle their own data under their privacy policies. We never sell your gaming history to them.
We send a password-reset link to your registered email. The link expires in 24 hours. We never email your password; you create a new one yourself. This protects your account from unauthorized access.
Yes. Go to Account Settings > Privacy > Download My Data. We'll prepare a file with your personal information, transaction history and account preferences in CSV format within 14 days.
We monitor login patterns, withdrawal requests and unusual activity. If we detect suspicious behavior, we'll email you immediately and may temporarily lock your account until you verify your identity.
Live table sessions are recorded for dispute resolution and regulatory compliance. Recordings are deleted after 90 days unless a dispute is active. You can request deletion of your session data anytime.
Submit a deletion request in Account Settings > Privacy > Close Account. We'll anonymize your personal data within 30 days. Your transaction history remains for tax purposes but is no longer linked to your identity.